Why Digital Adoption is a must-have for BFSI

There is no doubt that the world is growing and changing, resulting in the way we handle and manage our businesses. We know the challenges, risks, and negative consequences of the global pandemic across all business sectors. Working on a new application will be inefficient if the representatives do not utilize it to the most extensive potential. Low adoption commences lowering results on investments because corporations demand to contribute more to onboard and train users.

To assume the current state of the global BFSI cloud and infrastructure IT sector, Zensar conducted a global survey. In this survey, they identified that over four-fifths (84%) of BFSI leaders had invested in hybrid cloud-based IT within the last 12 months.

The BFSI industry handles various requests and demands to implement those services. Despite this, the global BFSI division has witnessed more volatilization, operational risks, and security risks compared to others.

 

Digital transformation in Banking, Financial Services & BFSI are usually encompassed by commercial banks, mutual funds, cooperatives, non-banking companies, insurance companies, and much more. To automate business processes for insurance, financial companies, and banks and provide them a robust and scalable platform to run their business efficiently, you should invest a good amount of time in searching for the financial service provider company and achieve success. So, to ease your work, we have taken expertise insights from TatvaSoft which is a financial software development company, and used their views to draft this article.

In this article, we’re going to discuss why Digital Adoption is crucial for BFSI. But before directly jumping on it, let’s first revise what digital adoption is and then get started!

What is Digital Adoption? 

Digital Adoption is a state where employees are skilled enough to use an enterprise application and digital tools because they are dedicated to their fullest extent. It is taking a brand-new user and helping them to become self-sufficient and responsible as a part of the digital adoption process.


These platforms are software platforms that are especially created to promote seamless software learning by clarifying the user experience and securing ability on any software platform or app. These tools emerged to ensure flourishing digital transformation and to boost ROI on software investments.


When you’re planning to work with digital adoption, make sure to consider that it is a user-friendly platform that offers a seamless integration process, trains customization, remote collaboration, and provides tools that can help you to generate teams.


Information intensity, competition, attitude towards adoption of information technology, CEO innovativeness, and IT knowledge are the five main variables of Digital adoption. It ensures that you’re obtaining the most out of your technology investments. It is successfully achieved if you’re choosing the right digital adoption platform. Leverage a DAP to secure your application effectiveness, increase employee productivity, efficiently execute new changes, improve employee reimbursement, and much more.

Why is Digital Adoption a must-have for BFSI?

1. Increase Productivity and Efficiency with Hyper-Automation

To obtain all the benefits of digital transformation, make sure to increase the level of automation beyond the entire IT environment. More than 50% of financial and commercial services organizations reported increasing investment in automation technology.

To evolve and improve processes, BFSI organizations want to increase IT operations with a cognitive automation first approach that leads to enhanced productivity, improved efficiencies, faster time to market, and more analytics-driven operations.

2. Helps to Maximize Return on Investment

Return on Investment is the principal performance indicator to estimate expense profitability. To secure commercial success, concentrating on Employee and Product ROI is a requirement. It ensures a faster ROI. Here are some factors that may reduce the ROI:

• Decrease employee productivity
• Poor onboarding  process
• Inapplicable training techniques
• Absence of employee engagement
• Inappropriate product  adoption

Working with a Digital Adoption platform, employees can be improved and self-served. It smoothes product adoption, gives better employee engagement, reduces churn rates, and processes automation.

For the BFSI industry to keep up with this ever-evolving world of technology, advancing in a DAP is the initial step to progress. As it helps to stimulate product adoption rate, reduce training & maintaining costs, helps with seamless change management, onboarding, and much more.

3. Emerging Work Environments

The future of business - in the BFSI sector will have to accept the ‘work from anywhere’ model at the core of its existence. We think that companies have to prepare and plan to outline tomorrow’s organization today. Cloud computing technology has proved to be that differentiator by associating global teams, securing work happens and customers are engaged effectively.

From our personal experience, we have recently witnessed a global commercial counseling firm design a persona-aligned procedure to maintain productivity beyond its global workforce to sustain a competitive advantage, crossing more than 30 countries. This approach was designed considering the current digital behavioral patterns of users in terms of hardware utilization and services. The consumer was equipped with a modern workplace, multiple tracks, resulting in creating a perfect and seamless framework to function across rapidly changing business scenarios and maintain the business as usual approach.

4. Digital Transformation is the Need of the Hour

Digital Transformation encourages you to drive your business to the next level. The global pandemic has, by design or default, caused several businesses to take Digital Transformation initiatives. The pandemic has taught us that implying future-ready pays off and with technology changing so quickly, going digital is the only way to stay connected in today’s world.


A good DAP helps you lay the foundation of a digital transformation plan and makes sure that the business continues, no matter what. Sometimes your employees are not aware of the navigation process that every software requires - and a DAP helps them with just that.

5. Rapidly Changing Customer Expectations Require Superior Experiences Faster

We all know that digital technology changes the financial services industry, so businesses should balance complexity with the customers’ requirements for speed and availability. More than 70% of BFSI leaders

71% of BFSI leaders believe their current IT infrastructure is not responsive to emerging business and customer demands. While the same amount is cited ‘incompetence to combine legacy infrastructure with other technologies as a major challenge. IT infrastructure cannot bear to play catch up now.

The best way to determine the gains of digital transformation is to secure improvement in customer experience scores and rate of experience. Companies that are constantly shifting customer expectations are prepared to concentrate their finances towards digital experience capacities so that you can see the positive influence on their finances and shortened customer churn by a significant volume.

The Verdict

For any financial institution, successful transformation needs to start with hyper-productivity and delivery of a superior experience. All this can be achieved by adopting cloud computing technology that helps businesses to enhance risk management, improve customer engagement, and enabling the overall ability to scale.


We hope, after reading this post you’re clear that BFSI organizations are at the cusp of change and new directions by tackling the major benefits from digital tools. This has been a precise change in 2020 for this sector as companies plan to unlock new possibilities, enable intelligent banking, improve trading, and personalize software systems.